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new tech observations from the UK (ntouk)

new tech observations from the UK (ntouk)

Jerry Fishenden's technology blog

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Category: service design

International Standards and Digital Identity

November 16, 2020 Jerry Fishenden

So-called ‘digital transformation’ can often involve little more than moving things from paper onto a screen or automating the way things are already done, aiming

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policy making in the digital age

November 3, 2020 Jerry Fishenden

UK Authority have published my article Rethinking policy making in the digital age. It explores the need for a national digital infrastructure that provides open,

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Maggots, rats and a fork in the road

July 26, 2020 Jerry Fishenden

So what’s it going to be then, hey? Will the outcome of the Brexit negotiations see the UK forced to adhere to the EU’s “level

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Online Public Services in the UK — 23 years of federated identity

June 28, 2020 Jerry Fishenden

Here’s my paper providing an overview of Federated Identity for Access to UK Public Services: 1997-2020 (PDF): As its catchy title suggests, it provides an

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‘Blueshift’ and the evergreen promise of the ‘future’ of work

April 28, 2020 Jerry Fishenden

15 years ago at Microsoft, I proposed a programme called ‘Blueshift’. It was a deliberate provocation, an attempt to move away from rusty soundbites about

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tortoise banks and uneven playing fields

December 24, 2019 Jerry Fishenden

Perhaps we had a lucky escape when banks declined to become online ‘identity providers’. After all, their track record in online security has some peculiar

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the elusive pursuit of outsourced digital identity

December 23, 2019 Jerry Fishenden

Remember when UK banks were innovative, leading the world and always at the top of the polls for brilliant customer service? No, me neither. Actually,

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the rise and fall – and rise? – of the performance platform

November 18, 2019 Jerry Fishenden

Open data and open standards were given a welcome and practical revival in the early days of the Government Digital Service (GDS). This included the

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Improving identity assurance and trust

August 21, 2019 Jerry Fishenden

We may live in a digital age, but paper documents – notably passports – are still the most trusted evidence to help prove who we

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fixing organisational design

May 22, 2019 Jerry Fishenden

I’m still seeing service design in many brownfield organisations being compromised by current organisational policies, dogma, assumptions, culture, silos, processes, egos and structures. However much

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After Shock

Digitizing Government
Includes my article on the interplay of technology and democracy – 'Our Future State'. Available to order from local independent bookshops and all the usual big chain suspects – including Amazon UK here.

Digitizing Government

Digitizing Government
“... the most comprehensive and approachable account of the digital government movement, its recent developments, and future potential.”

Available from local independent bookshops and all the usual big chain suspects – including Amazon UK here.

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Jerry Fishenden on SoundCloud
Jerry's compositions on Soundcloud can be heard here.
Nothing to Hide? Nothing to Fear!
"Nothing to hide? Nothing to Fear!"
A modern, topical farce in one act.
Available now from Amazon.
Digitizing Government
"Digitizing Government"
The best-selling guide to understanding and implementing digital business models.
Available now from Amazon.
NTOUK © Jerry Fishenden 2004-2020.

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