Maggots, rats and a fork in the road

So what’s it going to be then, hey? Will the outcome of the Brexit negotiations see the UK forced to adhere to the EU’s “level

Online Public Services in the UK — 23 years of federated identity

Here’s my paper providing an overview of Federated Identity for Access to UK Public Services: 1997-2020 (PDF): As its catchy title suggests, it provides an

‘Blueshift’ and the evergreen promise of the ‘future’ of work

15 years ago at Microsoft, I proposed a programme called ‘Blueshift’. It was a deliberate provocation, an attempt to move away from rusty soundbites about

tortoise banks and uneven playing fields

Perhaps we had a lucky escape when banks declined to become online ‘identity providers’. After all, their track record in online security has some peculiar

the elusive pursuit of outsourced digital identity

Remember when UK banks were innovative, leading the world and always at the top of the polls for brilliant customer service? No, me neither. Actually,

the rise and fall – and rise? – of the performance platform

Open data and open standards were given a welcome and practical revival in the early days of the Government Digital Service (GDS). This included the

Improving identity assurance and trust

We may live in a digital age, but paper documents – notably passports – are still the most trusted evidence to help prove who we

fixing organisational design

I’m still seeing service design in many brownfield organisations being compromised by current organisational policies, dogma, assumptions, culture, silos, processes, egos and structures. However much