The Government Digital Service (GDS) has a generous £400m budget to develop “One Login”, a single sign-on and digital identity system for government services. But it comes
The unfortunate saga of Universal Credit is a powerful reminder of the repeated failure to successfully integrate policy making with technology. A failure that comes
Passengers arriving at airports across the UK recently encountered irritating delays because of problems with the automatic eGates. One likely cause is the Home Office’s
For the past ~27 years, UK digital government efforts have largely focused on the left column of this table, occasionally drifting into ‘Rationalisation’ — and
Social media is back in the news for all the usual negative reasons: hateful, racist, sexist, fraudulent and otherwise abusive users. None of which is
Amazon is in the news, yet again (when isn’t it?). This time it’s for ‘Amazon Sidewalk‘: it aims to connect together every Echo speaker and
My new novel, ‘Tales of the Riverbank’, has been published. It’s a first, tentative step back into creative writing for me—a return to the days
How can we improve policy making to make it more effective — not just for politicians and policy makers, but citizens, organisations and communities too?