How can we improve policy making to make it more effective — not just for politicians and policy makers, but citizens, organisations and communities too?
Category: social inclusion
International Standards and Digital Identity
So-called ‘digital transformation’ can often involve little more than moving things from paper onto a screen or automating the way things are already done, aiming
Online Public Services in the UK — 23 years of federated identity
Here’s my paper providing an overview of Federated Identity for Access to UK Public Services: 1997-2020 (PDF): As its catchy title suggests, it provides an
the elusive pursuit of outsourced digital identity
Remember when UK banks were innovative, leading the world and always at the top of the polls for brilliant customer service? No, me neither. Actually,
Digital government and asymmetric justice
Governments are acquiring and sharing more of our data on the basis that it will improve efficiency, personalise services, and reduce fraud, error and debt.
Improving identity assurance and trust
We may live in a digital age, but paper documents – notably passports – are still the most trusted evidence to help prove who we
Data Privacy Day musings
Consider this on #DataPrivacyDay. For more than 60 years now, organisations have been trying to understand and manipulate the way we think, as the first
The political opportunity – and threat – of better public services
Hard to believe I know, but we’re approaching ten years ago – 4th June 2009 to be precise – when Tim O’Reilly set out his
public policy, technology and society – democracy in an age of change
The intersection of public policy, technology and society is complex. And yes, that’s something of an understatement. A mix of politics, law, design, architecture, usability,
payday loans and the missed opportunity?
In our book Digitizing Government: understanding and implementing new digital business models, there’s a table illustrating how often grand announcements have been made around the
The wellsprings of UK digital reform part 2 – separating porcine lip enhancement from transformation
Previously This is the second episode of a mini-series of blogs looking at the origins of the UK government’s digital reform programme since 2010. Part
The wellsprings of UK digital reform part 1 – the backstory
While there are some great pockets of work taking place to deliver better public services, the UK government’s overall attempts at technology-enabled, or “e-government” or
