Toxic by design
Digital, data, and technology (DDaT) are increasingly being misused to create a 24×7 surveillance society, behavioural manipulation and, in some countries, institutional discrimination and subjugation. This surveillance increasingly underpins private sector revenue and state control, online and offline. All too often, it can seem like there’s little to distinguish between governments and global businesses as they indulge in…
“Tap to pay” becomes “Tap to prove” …?
As expected, Apple has announced that merchants (US-based only at first) will be able to accept Apple Pay and other contactless payments using only an iPhone and appropriate app. Apple has clearly made good progress integrating the technology it acquired with the $100m purchase of Mobeewave in 2020. This will be a significant disruption for point…
UK Government Platforms | Revisited
The UK Government was a platform pioneer. It was amongst the first to understand the potential of platforms in the design and delivery of public services—to improve how public service providers and users could interact with each other. Early in the move to put public sector information and services online, the UK recognised that many…
UK Government single sign-in since 2001
Here’s my attempt at a very simplified slide summary of UK cross-government single sign-in since 2001: If you have any difficulties seeing the embedded Google Slides above, you can view the deck online here.
UK cross-government platforms, 2003 edition
While reviewing and updating my Digital Government Archives, I came across some old slide decks from the days of the eDelivery Team (the Government Digital Service of its day). Several of the slides jumped out at me for the way they placed users at the centre of their design, and in particular the way they…
Maggots, rats and a fork in the road
So what’s it going to be then, hey? Will the outcome of the Brexit negotiations see the UK forced to adhere to the EU’s “level playing field” rules, or free to set its own standards? The mood music is ominous, hinting that the UK could adopt lower standards in some Mad Max “race to the…
21st century identity
My opinion piece for Computer Weekly – implementing a 21st century approach to digital identity – has been published this morning. It sets out a new, modern approach – one that embraces identity as a means of personal empowerment rather than state or corporate control. It looks at how the current trust model around identity…
Tortoise banks and uneven playing fields
Perhaps we had a lucky escape when banks declined to become online ‘identity providers’. After all, their track record in online security has some peculiar idiosyncrasies. Arguably they’ve made the problem of fraud greater than it should be by failing to create a consistent, secure customer experience. Obvious examples include the fraud caused by not…