Remember when UK banks were innovative, leading the world and always at the top of the polls for brilliant customer service? No, me neither. Actually,
Category: social exclusion
Digital government and asymmetric justice
Governments are acquiring and sharing more of our data on the basis that it will improve efficiency, personalise services, and reduce fraud, error and debt.
Improving identity assurance and trust
We may live in a digital age, but paper documents – notably passports – are still the most trusted evidence to help prove who we
Data Privacy Day musings
Consider this on #DataPrivacyDay. For more than 60 years now, organisations have been trying to understand and manipulate the way we think, as the first
The political opportunity – and threat – of better public services
Hard to believe I know, but we’re approaching ten years ago – 4th June 2009 to be precise – when Tim O’Reilly set out his
public policy, technology and society – democracy in an age of change
The intersection of public policy, technology and society is complex. And yes, that’s something of an understatement. A mix of politics, law, design, architecture, usability,
payday loans and the missed opportunity?
In our book Digitizing Government: understanding and implementing new digital business models, there’s a table illustrating how often grand announcements have been made around the
The wellsprings of UK digital reform part 2 – separating porcine lip enhancement from transformation
Previously This is the second episode of a mini-series of blogs looking at the origins of the UK government’s digital reform programme since 2010. Part
The wellsprings of UK digital reform part 1 – the backstory
While there are some great pockets of work taking place to deliver better public services, the UK government’s overall attempts at technology-enabled, or “e-government” or
“Artificial Intelligence” and the House of Lords inquiry
Below is a copy of my submission to the House of Lords Select Committee on Artificial Intelligence. Intentionally absent are more sensitive aspects of AI
towards a “future society” book
“Technology is neither good nor bad; nor is it neutral” – Melvin Kranzberg (1917-1995) A generation ago it was possible to work in an occupation
NAO on ‘Digital Transformation in Government’
Yesterday saw the release of the National Audit Office’s report on ‘Digital Transformation in Government‘. The main conclusion from Amyas Morse, head of the NAO,
