15 years ago at Microsoft, I proposed a programme called ‘Blueshift’. It was a deliberate provocation, an attempt to move away from rusty soundbites about
Category: public services
Future Shock | After Shock
It’s 50 years since Alvin Toffler‘s ‘Future Shock‘ was published in 1970. I remember first reading it some time later, in a battered, orange-coloured paperback
21st century identity
My opinion piece for Computer Weekly – implementing a 21st century approach to digital identity – has been published this morning. It sets out a
tortoise banks and uneven playing fields
Perhaps we had a lucky escape when banks declined to become online ‘identity providers’. After all, their track record in online security has some peculiar
the elusive pursuit of outsourced digital identity
Remember when UK banks were innovative, leading the world and always at the top of the polls for brilliant customer service? No, me neither. Actually,
the rise and fall – and rise? – of the performance platform
Open data and open standards were given a welcome and practical revival in the early days of the Government Digital Service (GDS). This included the
Digital government and asymmetric justice
Governments are acquiring and sharing more of our data on the basis that it will improve efficiency, personalise services, and reduce fraud, error and debt.
Improving identity assurance and trust
We may live in a digital age, but paper documents – notably passports – are still the most trusted evidence to help prove who we
biometrics revisited
One day last week I stumbled across the advert above for Biometrics 2006 while trying to sort out my hopelessly disorganised backlog of digital files.
fixing organisational design
I’m still seeing service design in many brownfield organisations being compromised by current organisational policies, dogma, assumptions, culture, silos, processes, egos and structures. However much
remembering government.direct – the first interactive green paper
“Top 5% of all Web sites!” “Networking industry awards!” “Awards for excellence!” No, these accolades aren’t for GOV.UK. They’re for the much earlier 1994 central
Data Privacy Day musings
Consider this on #DataPrivacyDay. For more than 60 years now, organisations have been trying to understand and manipulate the way we think, as the first
