What can politicians learn from Universal Credit?

The unfortunate saga of Universal Credit is a powerful reminder of the repeated failure to successfully integrate policy making with technology. A failure that comes

Digital Government — stuck in a groove?

For the past ~27 years, UK digital government efforts have largely focused on the left column of this table, occasionally drifting into ‘Rationalisation’ — and

policy making in the digital age

UK Authority have published my article Rethinking policy making in the digital age. It explores the need for a national digital infrastructure that provides open,

‘Blueshift’ and the evergreen promise of the ‘future’ of work

15 years ago at Microsoft, I proposed a programme called ‘Blueshift’. It was a deliberate provocation, an attempt to move away from rusty soundbites about

fixing organisational design

I’m still seeing service design in many brownfield organisations being compromised by current organisational policies, dogma, assumptions, culture, silos, processes, egos and structures. However much