My new book Fracture is being published early in 2023. Here’s an early taste—the Foreword as it currently stands (the final edition may differ). Foreword

My new book Fracture is being published early in 2023. Here’s an early taste—the Foreword as it currently stands (the final edition may differ). Foreword
Digital, data, and technology (DDaT) are being used to build shared platforms and infrastructure, and to improve the user experience of government services. But improving
I thought I’d add a bit more detail about my next book exploring the interplay of politics, policymaking, and digital, data and technology. Right now,
My book exploring digital, data and technology—and how politicians and policymakers can understand and use them more effectively—is (slowly!) taking shape. It’s currently around 270
“Dysfunctional, damaging and sometimes dangerous” That’s how the Public Accounts Committee describes government technology in the press release that accompanies their latest report, “Challenges in
The unfortunate saga of Universal Credit is a powerful reminder of the repeated failure to successfully integrate policy making with technology. A failure that comes
For the past ~27 years, UK digital government efforts have largely focused on the left column of this table, occasionally drifting into ‘Rationalisation’ — and
I’ve written before about the need to better integrate technology and policymaking — in 360-degree policy making, policy making in the digital age, and many
UK Authority have published my article Rethinking policy making in the digital age. It explores the need for a national digital infrastructure that provides open,
15 years ago at Microsoft, I proposed a programme called ‘Blueshift’. It was a deliberate provocation, an attempt to move away from rusty soundbites about
I’m still seeing service design in many brownfield organisations being compromised by current organisational policies, dogma, assumptions, culture, silos, processes, egos and structures. However much
I suspect it would be hard to find many people who disagree with empowering citizens (although I have encountered a few). Public services need to