What can politicians learn from Universal Credit?

The unfortunate saga of Universal Credit is a powerful reminder of the repeated failure to successfully integrate policy making with technology. A failure that comes

payday loans and the missed opportunity?

In our book Digitizing Government: understanding and implementing new digital business models, there’s a table illustrating how often grand announcements have been made around the

online citizen accounts

The idea of an online government account where we can see everything in one place has been kicking around since the late 1990s and the

digital leaders TV discussion

BBC Click’s Kate Russell hosted myself, Mark Thompson and Alan Brown on a recent episode of Digital Leaders TV. Our topic? How to understand and implement new

20 years of “online government” 101. Part 3: approaches to identity

This is part 3 in my occasional blog summarising the past 20 years or so of UK efforts to move government online. The previous parts

IT, tax avoidance and the total cost of ownership

The recent interest in “off payroll” taxation of individuals looks like it’s about to be trumped by the much more significant issue of “offshore” company taxation.