So-called ‘digital transformation’ can often involve little more than moving things from paper onto a screen or automating the way things are already done, aiming
Category: identity
Online Public Services in the UK — 23 years of federated identity
Here’s my paper providing an overview of Federated Identity for Access to UK Public Services: 1997-2020 (PDF): As its catchy title suggests, it provides an
21st century identity
My opinion piece for Computer Weekly – implementing a 21st century approach to digital identity – has been published this morning. It sets out a
tortoise banks and uneven playing fields
Perhaps we had a lucky escape when banks declined to become online ‘identity providers’. After all, their track record in online security has some peculiar
the elusive pursuit of outsourced digital identity
Remember when UK banks were innovative, leading the world and always at the top of the polls for brilliant customer service? No, me neither. Actually,
Improving identity assurance and trust
We may live in a digital age, but paper documents – notably passports – are still the most trusted evidence to help prove who we
biometrics revisited
One day last week I stumbled across the advert above for Biometrics 2006 while trying to sort out my hopelessly disorganised backlog of digital files.
remembering government.direct – the first interactive green paper
“Top 5% of all Web sites!” “Networking industry awards!” “Awards for excellence!” No, these accolades aren’t for GOV.UK. They’re for the much earlier 1994 central
public policy, technology and society – democracy in an age of change
The intersection of public policy, technology and society is complex. And yes, that’s something of an understatement. A mix of politics, law, design, architecture, usability,
The wellsprings of UK digital reform part 1 – the backstory
While there are some great pockets of work taking place to deliver better public services, the UK government’s overall attempts at technology-enabled, or “e-government” or
A timely disruption – open banking
2018 is the year “open banking” becomes a reality. Bank customers, including small and medium-sized businesses, can share their current account information securely with other third
the identity / data divide
Proving who someone is online and letting them access their personal data – such as their tax, welfare, pension or medical records – often get
