So-called ‘digital transformation’ can often involve little more than moving things from paper onto a screen or automating the way things are already done, aiming
Category: security
Online Public Services in the UK — 23 years of federated identity
Here’s my paper providing an overview of Federated Identity for Access to UK Public Services: 1997-2020 (PDF): As its catchy title suggests, it provides an
21st century identity
My opinion piece for Computer Weekly – implementing a 21st century approach to digital identity – has been published this morning. It sets out a
the elusive pursuit of outsourced digital identity
Remember when UK banks were innovative, leading the world and always at the top of the polls for brilliant customer service? No, me neither. Actually,
Digital government and asymmetric justice
Governments are acquiring and sharing more of our data on the basis that it will improve efficiency, personalise services, and reduce fraud, error and debt.
Improving identity assurance and trust
We may live in a digital age, but paper documents – notably passports – are still the most trusted evidence to help prove who we
The curious ‘failings’ of Facebook – and the true cost of ‘free’
Facebook manages to achieve the near impossible. It often appears technically and politically incompetent, yet remains highly profitable. Its ability to track, monitor and profile
payday loans and the missed opportunity?
In our book Digitizing Government: understanding and implementing new digital business models, there’s a table illustrating how often grand announcements have been made around the
A timely disruption – open banking
2018 is the year “open banking” becomes a reality. Bank customers, including small and medium-sized businesses, can share their current account information securely with other third
“Artificial Intelligence” and the House of Lords inquiry
Below is a copy of my submission to the House of Lords Select Committee on Artificial Intelligence. Intentionally absent are more sensitive aspects of AI
improving data science ethics
Just over a year ago the UK’s data science ethical framework was put out for consultation. The purpose of the framework was to give civil
the identity / data divide
Proving who someone is online and letting them access their personal data – such as their tax, welfare, pension or medical records – often get
