more CIO bits and pieces

Here’s a summary and links to my last few CIO columns of 2015. Looking forward to what 2016 brings.

Service design thinking

December 2015.

The use of technology in government is all too often relegated to simply making business as usual more efficient, or improving co-ordination between and across the arbitrary divisions of the public sector. Rarely has it managed to achieve the type of fundamental re-engineering of public services typical of modern digitally-enabled organisations, despite a long-held desire to do so. The real challenge is not technology – but to move from a bureaucracy-centric culture to a service-oriented one.

Securing digital public services

November 2015.

The IT reform agenda of the past five years has successfully demonstrated that government technology itself is rarely “special”. Public services can often be designed using commodity goods and services – much as in any other organisation. Yet one area where governments do face a unique challenge is in their duty to protect some of the most vulnerable and at risk individuals in our society. Government must resist calls to weaken cyber security if it is to continue protecting the most vulnerable and at risk in our digital society.

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