Category Archives: IT

(continued) more thoughts on government in the digital age

On the back of the launch of our new book, Digitizing Government, I posted a few background thoughts in my previous blog — very imaginatively entitled, er, more thoughts on government in the digital age. I continue exploring a few more … Continue reading

Posted in future Britain, IT, IT strategy, public services, technology, technology policy | 1 Comment

more thoughts on government in the digital age

The book I’ve written with Alan Brown and Mark Thompson — Digitizing Government — is out. It’s here on Amazon UK and here as a Kindle edition: although it’s also here if you’d rather order online AND support your local independent … Continue reading

Posted in digital, future Britain, IT, IT strategy, public services, technology, technology policy, Uncategorized | 1 Comment

Understanding and implementing new digital business models

Our new book about understanding and implementing new digital business models, Digitizing Government, is published 1st December in the UK and 26th December in the USA. I’ve written it with Alan Brown and Mark Thompson, bringing together a range of … Continue reading

Posted in digital, future Britain, IT, IT strategy, open government, public services, technology, technology policy | 1 Comment

Happy 20th anniversary online government

It’s 20 years ago this month that the UK government first launched a website intended to provide a simplified, single point of access to information from across the public sector. I thought I’d add a little more detail — or at … Continue reading

Posted in IT, IT strategy, open government, public services, technology, technology policy | 1 Comment

more on the 1999 change of address demonstrator ….

I mentioned in a previous post the work done in the late 1990s to put online a change of address service. This service enabled citizens to inform separate government departments, via the internet and in a single transaction, of a … Continue reading

Posted in technology, technology policy, open government, IT, public services, IT strategy, identity, privacy, security | 1 Comment

a tale of two countries: the digital disruption of government

My Australian colleague, Marie Johnson, and I have drafted a paper for this month’s Commonwealth Association for Public Administration and Management (CAPAM) conference being held in Putrajaya, Malaysia. It looks at government endeavours in the UK and Australia over the last … Continue reading

Posted in IT, IT strategy, open government, public services, technology, technology policy | 1 Comment

more work required: on ‘big govt IT’, ‘transactions’ and the future of public service design

I posted online recently some headline stats comparing the relative scale of UK banking transaction volumes with UK government transaction volumes. They sparked a healthy debate about the nature of ‘transactions’ and the complexity of processing required of a transaction … Continue reading

Posted in future Britain, IT, IT strategy, open government, public services, social exclusion, social inclusion, technology, technology policy | 1 Comment