Category Archives: IT

Understanding and implementing new digital business models

Our new book about understanding and implementing new digital business models, Digitizing Government, is published 1st December in the UK and 26th December in the USA. I’ve written it with Alan Brown and Mark Thompson, bringing together a range of … Continue reading

Posted in digital, future Britain, IT, IT strategy, open government, public services, technology, technology policy | 1 Comment

Happy 20th anniversary online government

It’s 20 years ago this month that the UK government first launched a website intended to provide a simplified, single point of access to information from across the public sector. I thought I’d add a little more detail — or at … Continue reading

Posted in IT, IT strategy, open government, public services, technology, technology policy | 1 Comment

more on the 1999 change of address demonstrator ….

I mentioned in a previous post the work done in the late 1990s to put online a change of address service. This service enabled citizens to inform separate government departments, via the internet and in a single transaction, of a … Continue reading

Posted in identity, IT, IT strategy, open government, privacy, public services, security, technology, technology policy | 1 Comment

a tale of two countries: the digital disruption of government

My Australian colleague, Marie Johnson, and I have drafted a paper for this month’s Commonwealth Association for Public Administration and Management (CAPAM) conference being held in Putrajaya, Malaysia. It looks at government endeavours in the UK and Australia over the last … Continue reading

Posted in IT, IT strategy, open government, public services, technology, technology policy | 1 Comment

more work required: on ‘big govt IT’, ‘transactions’ and the future of public service design

I posted online recently some headline stats comparing the relative scale of UK banking transaction volumes with UK government transaction volumes. They sparked a healthy debate about the nature of ‘transactions’ and the complexity of processing required of a transaction … Continue reading

Posted in future Britain, IT, IT strategy, open government, public services, social exclusion, social inclusion, technology, technology policy | 1 Comment

high level cross-government architecture — 2003 style

I tweeted recently a couple of old IT architectural schematics from 2003. They provide an interesting (historical) perspective on how to bring existing government systems into the world of online services. Following a few requests, I thought I might as … Continue reading

Posted in future Britain, identity, IT, IT strategy, privacy, public services, security, technology, technology policy | Tagged | 1 Comment

20 years of “online government” 101. Part 4: approaches to social inclusion

This is part 4 in my occasional blog summarising the past 20 years or so of UK efforts to move government online. The previous parts provided summaries on progress towards a single online presence, a high-level summary of the overall architectural thinking and a … Continue reading

Posted in future Britain, IT, IT strategy, open government, public services, social exclusion, social inclusion, technology, technology policy | 1 Comment